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The Co-operative employs a staff team whose job it is to ensure that our tenants and other service users receive a friendly, efficient and responsive service. All staff are experienced in their different areas of expertise with appropriate qualifications.
In addition to our staff team, we engage a number of third parties to deliver specialist elements of our service (e.g. technical support, welfare/ money advice, finance, IT, internal/ external audit services).
A profile of the senior staff team is as follows:
Stephanie joined the Co-operative in 1989, shortly after it was established, having previously worked in housing for Dumbarton District Council and the London Borough of Barnet. She has worked alongside Committee, staff, the local community and other stakeholders to oversee the significant transformation of the area.
She worked as both the Senior Housing Officer and Senior Development Officer before becoming the Depute Director in 2000 and was promoted to Director in 2021.
A very capable and experienced manager, Stephanie has a degree in Sociology and Administration from Strathclyde University and has knowledge and experience in all aspects of housing including Governance, Housing Management, Maintenance, Development and Finance.
Grant joined the Co-operative in March 2015, having worked in housing since 2002. He has a keen interest in buildings and construction and for the majority of his career, Grant has worked within property services, at both Cube Housing Association and Loretto Housing Association, prior to the Co-operative.
At Loretto, he managed a team of 4 staff and was responsible for the repairs and maintenance service for over 1200 properties, including specialist care facilities. During this time, Grant also studied at Glasgow Caledonian University, where he was awarded a first class honours degree (BSc Hons) in Construction Management.
Between 2008 and 2014, Grant was responsible for the maintenance and refurbishment of 29 multi-storey blocks in Glasgow with a particular focus on building services safety compliance, lift renewals and water services. In this specialist post, he was also directly involved in the installation of a large scale district heating system to 1700 homes over 2 years in Maryhill.
This post provided Grant with the valuable skills, knowledge and experience required to successfully deliver West Whitlawburn Housing Co-operative’s objectives, including the bio-mass heating system.
Nicola joined the Co-operative in October 2023, having worked in housing since 1992. Nicola brings a wealth of knowledge and experience to our team, both as a manger and as a housing professional. Her experience to date includes working as an Antisocial Behaviour Investigator, Asylum Project Officer, Housing Officer and other, more recent, management roles at Glasgow West and Milnbank Housing Associations.
Nicola has a keen interest in wider role support activities, and successfully combined a full-time career with professional study at Glasgow University where she was awarded a Postgraduate Diploma in Housing Studies.
Nicola has overall responsibility for the Co-operative’s Housing Services and Concierge Teams’ whose work includes allocations, estate management, rent collection and arrears control.
Jeanette joined the Co-operative in 1990 soon after it was established and was promoted to Property Manager in January 2022.
The majority of her career with the Co-operative has focused on property development, refurbishment and maintenance; covering cyclical, voids and day to day repairs.
Over the 30+ years, she has been involved in the project management and refurbishment of all the low rise properties, 6 multi storey tower blocks, the community resource centre, office buildings, a 100 new build development in 2010 and the Community Biomass Energy System in 2014.
Jeanette has a vast knowledge of the buildings and common areas and is responsible for ensuring that the Co-operative meets all the legal compliance requirements in relation to fire safety, gas and electrical safety, asbestos regulations, water hygiene, lift maintenance and all cyclical requirements relating to the buildings and ground maintenance. She leads a staff team of 5, who are all dedicated to ensuring that the work is carried out to the highest possible standards.
Stephanie has a BA honours degree in Politics with History from Glasgow Caledonian University as well as a teaching degree in Modern Studies and History from Strathclyde University.
She joined the Co-operative in 1998 and has worked as an Admin Assistant then as Projects Assistant where she worked on wider action funding and the implementation of the Housing Act 2001.
More recently as Community Development Co-ordinator, Stephanie’s remit includes project development and funding. She has successfully funded, and manages financial and digital inclusion projects among many others, with very significant community benefits.
Aside from her time at WWHC, Stephanie taught Modern Studies and History and Larkhall Academy and Earnock High School, and has worked as a part time lecturer in Housing and Communities at Glasgow Kelvin College.
Craig joined the Co-operative, on a temporary position, as a Concierge Officer in June 2008 before becoming a permanent member of staff shortly after in February 2010. He was then promoted to Senior Concierge Officer in April 2018 where he supervised his own team of Concierge Officers.
More recently, through continuous hard work and development, Craig took on the role of Acting Concierge Manager in March 2023. His vast knowledge and experience of the local area and tenants has been well received in his role and he is responsible for the day to day running of the Concierge Station and staff to ensure that tenants feel safe and comfortable in their homes.
Craig oversees all of the services offered by our Concierge team, including housing alarms, 24-hour CCTV, estate maintenance and cleanliness and wider tenant support. Craig and his team play a vital role in overall tenancy sustainment and work to support other staff by liaising with external bodies to ensure that the highest of standards are met.