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The Co-operative employs a staff team whose job is to ensure that our tenants and other service users receive a friendly, efficient and responsive service.
All staff are experienced in their different areas of expertise with appropriate qualifications.
In addition to our staff team, we engage a number of third parties to deliver specialist elements of our service, e.g. technical support, welfare/ money advice, finance, IT, internal/ external audit services.
A profile of the senior staff team is as follows:
Stephanie joined the Co-operative in 1989, shortly after it was established, having previously worked in housing for Dumbarton District Council and the London Borough of Barnet. She has worked alongside Committee, staff, the local community and other stakeholders to oversee the significant transformation of the area.
She worked as both the Senior Housing Officer and Senior Development Officer before becoming the Depute Director in 2000 and was promoted to Director in 2021.
A very capable and experienced manager, Stephanie has a degree in Sociology and Administration from Strathclyde University and has knowledge and experience in all aspects of housing including Governance, Housing Management, Maintenance, Development and Finance.
Grant joined the Co-operative in March 2015, having worked in housing since 2002. He has a keen interest in buildings and construction and for the majority of his career, Grant has worked within property services, at both Cube Housing Association and Loretto Housing Association, prior to the Co-operative.
At Loretto, he managed a team of 4 staff and was responsible for the repairs and maintenance service for over 1200 properties, including specialist care facilities. During this time, Grant also studied at Glasgow Caledonian University, where he was awarded a first class honours degree (BSc Hons) in Construction Management.
Between 2008 and 2014, Grant was responsible for the maintenance and refurbishment of 29 multi-storey blocks in Glasgow with a particular focus on building services safety compliance, lift renewals and water services. In this specialist post, he was also directly involved in the installation of a large scale district heating system to 1700 homes over 2 years in Maryhill.
This post provided Grant with the valuable skills, knowledge and experience required to successfully deliver West Whitlawburn Housing Co-operative’s objectives, including the bio-mass heating system.
Roz joined the Co-operative in 1994 as a Housing Officer having previously worked in a similar role with Scottish Homes.
In 2000 she was promoted to Senior Housing Officer and thereafter to Assistant Director (Tenancy Services). In this role she has overall responsibility for the Co-operative’s Housing Management and Concierge Teams whose work includes allocations, estate management, rent collection and arrears control.
Roz is a very experienced housing management practitioner and has successfully led her team through significant periods of change, including the current raft of welfare benefit changes.
Morag has extensive experience in a variety of roles within housing services. She joined the Co-operative in 2004 as IT Officer taking responsibility for WWHC’s computer network and systems along with a number of finance and regulatory functions.
Morag was promoted to the role of Assistant Director (Corporate Services) on a permanent basis from February 2020, following the retirement of the previous post holder.
A graduate of the University of Glasgow, Morag is a highly skilled and experienced finance and IT professional whose qualifications include an MSc in Information Technology and certificates in Information Security and Forensics.
Jeanette joined the Co-operative in 1990 soon after it was established and was promoted to Property Manager in January 2022.
The majority of her career with the Co-operative has focused on property development, refurbishment and maintenance; covering cyclical, voids and day to day repairs.
Over the 30+ years, she has been involved in the project management and refurbishment of all the low rise properties, 6 multi storey tower blocks, the community resource centre, office buildings, a 100 new build development in 2010 and the Community Biomass Energy System in 2014.
Jeanette has a vast knowledge of the buildings and common areas and is responsible for ensuring that the Co-operative meets all the legal compliance requirements in relation to fire safety, gas and electrical safety, asbestos regulations, water hygiene, lift maintenance and all cyclical requirements relating to the buildings and ground maintenance. She leads a staff team of 5, who are all dedicated to ensuring that the work is carried out to the highest possible standards.
Stephanie has a BA honours degree in Politics with History from Glasgow Caledonian University as well as a teaching degree in Modern Studies and History from Strathclyde University.
She joined the Co-operative in 1998 and has worked as an Admin Assistant then as Projects Assistant where she worked on wider action funding and the implementation of the Housing Act 2001.
More recently as Community Development Co-ordinator, Stephanie’s remit includes project development and funding. She has successfully funded, and manages financial and digital inclusion projects among many others, with very significant community benefits.
Aside from her time at WWHC, Stephanie taught Modern Studies and History and Larkhall Academy and Earnock High School, and has worked as a part time lecturer in Housing and Communities at Glasgow Kelvin College.
Raymond has been Concierge Manager since 1996 with responsibility the day to day running of the concierge service for our 544 tenants. He has responsibility for 12 Concierge Staff who provide a front-line reception service which is operated 24 hours per day, together with a security, Housing Alarms and cleaning service to all common areas.
Before joining WWHC, Raymond was employed by Glasgow City Council for 12 years in the hostels catering service. He attended college and completed a City & Guilds in catering before transferring to concierge services at Broomloan Court in Ibrox.