Smart Meter Payment System

Payment and metering services are provided through the vPro Energy Metering System.

What is vPro:ems?

The vPro Energy Metering System (vPro:ems) is a SMART heat metering system that helps you to understand, budget and control your heat energy consumption.

vPro:ems connects into your energy supply to provide information directly to you through your vPro In-Home Display (vPro IHD).

The vPro IHD will provide key information to you such as your current consumption, remaining balance, days until you next need to top up and current tariff, amongst other information.

How Can I Make Payments?

All tenants are issued with a payment card which shows their unique payment card reference number.

There are a variety of ways to pay for your heat and hot water:

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PayPoint Terminal

Located nationwide quoting your unique payment card reference number – the nearest PayPoint is located in the Nisa store, Whitlawburn.

To pay a fixed amount each month. You can set this up by logging onto Vital Energi by clicking here, or by calling the automated top up line on 0121 621 4027.

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(0808 208 0063 Monday to Friday 8.00 am to 6.00 pm) quoting your unique payment card reference.
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You can log onto your Vital Energi account here to make single and subscription payments by credit or debit card or to set up direct debit.

For further assistance with your meter or payments you can contact our office or contact vPro Customer Services direct on 0808 208 0063 (Monday to Friday 8.00 am to 6.00 pm) or by email at

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