Policy & Procedure

Governance

Use of the Seal Policy
Standing Orders Policy
Notifiable Events Policy
Internal Audit Policy
Declaration of Interest Policy
Assurance Review Policy
Whistleblowing Policy
Donations Policy
Committee Member Expenses
Rules
Entitlements, Payments & Benefits Policy Appendix B
Entitlements, Payments & Benefits Policy
Committee Member Recruitment & Induction Policy
Committee Performance Reviews
Protocol for Dealing with an Alleged Breach
Committee Members Code of Conduct

Operations

Equality Policy, Strategy & Action Plan
Complaints Handling Procedure
Privacy Policy
Business Plan 2023 - 2028
Unacceptable Actions Policy
Tenant Participation Policy
Sustainability Policy
Risk Management Policy & Strategy
Procurement Policy
Membership Policy
Health & Safety Policy
Freedom of Information & Environmental Information Policy
Communications Strategy

Finance and Corporate

Treasury Management Policy
Information Security Management System
Disposal of IT Equipment
Bad Debt Provision & Write Off Policy
Rent Policy
Fraud & Anti-Bribery Policy
Financial Regulations
External Audit Policy
Cost Centre Apportionment for WWHC Activities

Property Services

Electrical Safety Policy
No Access Policy
Damp & Mould Policy
Development Strategy
Stage 3 Adaptations Policy
Satellite Dish Policy
Right to Repair Policy
Rechargeable Repairs Policy
Maintenance Policy
Lift Safety Policy
Legionella Policy
Gas Safety Policy & Procedures
Fire Safety Policy
Asset Management Strategy
Asbestos Management Policy & Plan
Alterations & Improvements Policy

Housing Services

Void Management Policy
Tenancy Agreement
Rent Arrears Policy
Lock-Up Management Policy
Housing Alarms Policy
Estate Management Policy
Domestic Abuse Policy
Allocations Policy

Staffing

Stress Management Policy
Staff Performance Management, Appraisal, Training and Development Policy
Shared Parental Leave Policy
Settlement Agreement Policy
Homeworking Policy
Flexible Working Policy
Disciplinary & Grievance Policy
Director Job Description
Career Break Policy
Alcohol and Substance Misuse Policy
Staff Flexitime Policy
Staff Conditions of Service
Staff Code of Conduct
Recruitment of Staff Policy
Dignity at Work Policy
Attendance Management Policy
Volunteering Policy

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