Consultation on Handling Complaints

Date Posted: September 11, 2012

Please take 5 minutes to answer three short questions about our new complaints handling procedure. The survey is available until 25th September.

West Whitlawburn Housing Co-operative are required to adopt the Complaints Handling Procedure (CHP) developed by the Scottish Public Sector Ombudsman for use across the public sector. The new Complaint Handling Procedure will be implemented by 12th October 2012. All tenants will be issued with a copy and it will also be included in the Tenant Handbook, be available on the Website and from the office and Concierge station.

There is no flexibility to change the procedure, timescales or stages as it is a requirement that it is adopted in full but we are keen to consult with tenants and stakeholders and get your views on the ease of making a complaint, publicity and reporting back to tenants and other stakeholders.

West Whitlawburn Housing Co-operative is committed to providing high quality services to our community. Occasionally things can go wrong and when this happens it is important that we act quickly to resolve the situation. We value complaints and use information from them to help us improve our services.

Click here to take survey.

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