The amount of rent you pay has to cover the cost of:
- The day to day management and maintenance of our houses
- Improving properties – e.g. replacing kitchens and bathroom fittings, installing new windows, central heating systems
- Rent lost through empty properties and rent arrears
- Paying back loans taken out to improve and build new houses
When Is My Rent Due?
Your rent is due to be paid every four weeks in arrears. If you would find it easier to pay weekly, fortnightly or monthly then you can do this provided you discuss it with your Housing Officer.
How to Pay Your Rent
You can pay your rent in any of the following ways:
- By direct debit – This can be set up by visiting or phoning the office.
- By using your swipe card at any Post Office
- At a shop or garage which has a Pay Point terminal
- By phoning the office on 0141 641 8628 (debit card payments only)
- By phoning Allpay on 0844 557 8321. (Debit card payments only).
- Online at the Allpay Payments Website. (Debit card payments only).
- By agreeing that your Housing Benefit is paid directly to the Co-operative from South Lanarkshire Council.
- By agreeing that your Universal Credit housing element payment is paid directly to the Co-operative.
Swipe cards are easy to use, you simply hand over the payment and your card. The till operator will give you a receipt, which you should keep as proof of payment. Your Housing Officer can order a swipe card for you.
We review your rent charge every year and we will always consult you over any proposed changes to your rent. You will be given four weeks notice, in writing, of your rent increase to enable you to re-budget or to apply for Housing Benefit or Universal Credit if you are not already getting help with your rent. If you are in receipt of Universal Credit you need to tell the DWP about your new rent charge by updating your journal.
Difficulty Paying Your Rent
We understand that tenants sometimes have difficulty paying their rent. Help and advice is always available and we will make every effort to help if you are having financial difficulties.
If you know you are going to struggle to make your rent payment it is best to contact your Housing Officer as soon as possible. If possible, do not leave it until you have missed your payment. You can repay arrears by instalments at a rate you can afford, but only if this has first been agreed with us. We can also make a referral for you to other organisations such as Citizens Advice Bureau or Lanarkshire Credit Union. Either organisation can carry out a benefit check for you and help you with budgeting. Lanarkshire Credit Union can also help you with low cost loans.
Claiming Housing Benefit
You can claim Housing Benefit if you are on benefits or on a low income. Housing Benefit for the Co-operative’s tenants is processed by South Lanarkshire Council. The Council provides a Benefits Calculator to help you calculate the amount of benefit you are entitled to and you can claim on-line or call into Q & A in Cambuslang Gate, Main Street, Cambuslang. If you want to make an on-line application your Housing Officer can help you do so at our offices.
Claiming Universal Credit
Claims for Universal Credit need to be made online. You then need to make an appointment with a Job Coach at the Job Centre Plus within 7 days of making your application. If you are claiming Universal Credit you will not be entitled to Housing Benefit so you will need to include your housing costs in your Universal Credit claim. Your Housing Officer can advise you on how to update your claim to show you have a rent charge to pay.