Estate Management Policy Consultation Outcome
The Estate Management Policy is in place to ensure that WWHC is managing the estate and neighbourhoods in a responsive and consistent manner and so that our tenants can live in a safe and enjoyable environment. It also details how WWHC will handle estate, and antisocial behaviour issues and reinforces our expectations of tenants as accepted in their Tenancy Agreement.
Background to the review
All tenants were invited to participate in Focus Groups which was published in our Spring 2025 newsletter. As well as this, tenants who made a complaint of antisocial behaviour in the previous reporting year were written to directly and invited to participate. Two meetings were held with interested tenants whose ideas and suggestions were used to guide the review of the updated policy.
The updated policy was reviewed and approved by the Performance, Assurance and Risk (PA&R) subcommittee on 10/11/2025. It was then ratified by the Management Committee on 09/12/25.
Changes to the Policy
The main changes to the policy during this review relate to the use of tenancy warnings and suspension of housing applications for behaviour which is deemed to be of an antisocial nature or recurring tenancy breaches which affects neighbours.
What this may mean for you
This now means that, from 10/12/25 onwards, if three written warnings are issued for matters relating to the below, over a 12-month period, then any Housing Application to transfer within WWHC stock will be suspended in line with Section 5.3 of the Allocations Policy.
Examples of such tenancy breaches include:
- Incorrect disposal of bulk items
- Failure to carry out close and landing cleaning
- Failure to remove personal or household items from the close or landing (where this has been deemed to be a fire risk or hazard)
- Failure to maintain your garden to an acceptable standard (applicable to tenants who have exclusive use of a garden attached to the house only)
Your transfer application will only be re-instated if the terms of the suspension are met. This means that if a period of time passes and there are no further incidents or warnings against your household. The maximum amount of time that your application can be suspended for is 3 years.
Reporting Antisocial Behaviour and Estate Concerns
If you have any concerns regarding estate or antisocial behaviour issues or are experiencing issues of this nature, please contact your Housing Officer who will investigate and take any appropriate action. We will work with other agencies if required.
We wish to say a sincere thanks to those who took part in the review of this policy. If you would like to participate in future policy reviews, please contact us.
The full Estate Management Policy is available on our website. If you would like a copy of this delivered to your home or in a different format, please let us know.