MSF & Low-Rise Properties – Biomass Heating & Hot Water System
Friendly credit periods are set times when your vPro meter will not stop your energy supply for your heating & hot water system if you run out of credit.
During the friendly credit period you will still be charged for your heating and hot water. When you next top up, you will be required to pay off the amount used during the friendly credit days.
| Friendly credit is different this year, Vital Energi will have small number of their customer service team working over the Christmas period. Evenings 6pm – 8am and weekends will apply as well as the following days: 24th December 2025 25th December 2025 26th December 2025 31st December 2025 1st January 2026 2nd January 2026 Your meter must be in credit or in emergency credit at this time for the friendly credit to activate. |
Once the period has finished, if you have no credit, the heating and hot water supply will stop until you top up more than the friendly credit used.
You will still be able to top up online or at any PayPoint shop, as normal.
The WWHC Office will be closed from2pm on 24th December 2025 and re-open on 5th January 2026 at 9.15am. If you have any issues with your heating and hot water over the Christmas period, please contact the Concierge Station on 0141 646 1924.