East Whitlawburn Regeneration News Update

Following on from the article in our Winter newsletter edition confirming the regeneration plans for East Whitlawburn, South Lanarkshire Council has now confirmed the following:

  • Phase 1 of the demolition process includes all properties at Rona Terrace, Maxton Terrace, Aron Terrace and some properties at Morven Road.
  • A large number of East Whitlawburn tenants and residents have indicated that they wish to stay in Whitlawburn, therefore the council are progressing moving tenants from January 2019 to properties that are currently empty outwith the phase 1 demolition area.
  • The Co-operative is assisting the council with temporarily relocating some tenants to West Whitlawburn.
  • WWHC is likely to acquire 60 additional properties.

There will be a Public Consultation Event on:

Wednesday 16th January 2019 in the
Community Hall at Morven Road, from 2.00 p.m. – 7.00 p.m.

  • All tenants and residents of Whitlawburn are invited to attend
  • It is a drop-in event where the masterplan for the area will be available to view and South Lanarkshire Council and West Whitlawburn Housing Co-operative staff will be on hand to answer any questions.

We will keep all our tenant/members informed as the regeneration progresses.

Should you require any further information please do not hesitate to contact South Lanarkshire Council Strategy and Support Team on 01698 454758 or email housing.strategy@southlanarkshire.gov.uk or contact Jeanette or Kirstie at our office.

CCG logoHuib West Scotland

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Newsletter – Winter 2018

Our latest newsletter and annual report is available to download.

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Christmas Opening Hours

The office will close on Monday, 24th December and re-open at 9.15 am on Thursday, 3rd January 2019.

Tenants can report emergency repairs to our Concierge team, who are on site 24 hours a day, by calling 0141 646 1924, using their handset, or by dropping in to the station.

Staff and committee wish all our tenants and friends a very happy Christmas and New Year.

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Office closed Friday, 14th December PM

The office will close at 12 noon on Friday, 14th December. It will re-open at 9.15 am on Monday, 17th December.

Tenants can report emergency repairs to our Concierge team on 0141 646 1924 or by using their handset.

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More Compliments than Complaints

West Whitlawburn Housing Co-operative is delighted that the number of formal compliments The Co-operative has received from tenant/members this year has far outstripped the number of formal complaints it has received, by a ratio of almost 3:1.

Paul Farrell, Director of WWHC, explained “This year, along with measuring and recording the number and type of formal policy or service complaints WWHC receives, we thought it would also be a good idea to start to measure and record formal compliments we received from tenants and members over the same period.”

“We were always confident that our service levels were very high and well received by tenants, in fact James Kelly MSP recently described us as ‘The Gold Standard of Housing Service’ in the Scottish Parliament, but to realise we get almost 3 times as many compliments as we do complaints, is truly remarkable.”

Anne Anderson, Chairperson of the Co-operative, said “These findings really are tremendous and they give a great boost to our hard working committee and staff. There cannot be many Public Service Organisations who receive more formal compliments than complaints. We continue to strive to provide the best possible services for our tenant/members and it is great that our efforts are so appreciated.”

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