Tenant satisfaction levels reach new record high

We are delighted with the conclusive results from our recently conducted Tenant Satisfaction Survey.

Highlights include:

  • 96% of tenants are satisfied with the overall services provided by WWHC
  • 97% of tenants are satisfied with the WWHC repairs service
  • 97% of tenants feel well informed of decisions and services by WWHC
  • Over 90% of tenants feel they have sufficient opportunities to participate in WWHC’s activities and decision making
  • Over 95% of new tenants are satisfied with the standard and quality of their new home

Paul Farrell, Director of WWHC commented,

“By any standard these results are quite sensational. We are delighted our tenants are delighted. This really is the acid test of what we do. We regularly receive many more formal and informal compliments regarding our services from our tenants, than we do complaints.

Our Staff and Committee deserve enormous credit. I will be leaving WWHC for a period later this year, I’m delighted to be going out on such a high”.

Anne Anderson, Chair of WWHC said,

“Of course we’re thrilled to receive such a solid endorsement of our work. We have set incredibly high standards over the years and our task now is to maintain and sustain these high standards in the years to come. I am very confident that with our amazing team we can continue to do that”

Posted in News & Notices | Leave a comment

Office Closed – Public Holiday

The office will be closed from 4.45 pm on Thursday, 16th July 2020. It will re-open for telephone calls at 9.15 am on Tuesday, 21st July 2020.

Tenants who need to report an emergency repair can contact Concierge via their handsets or by telephoning 0141 646 1924.

Posted in News & Notices, OfficeClosure | Leave a comment

Open Letter from Kevin Stewart, MSP

Minister for Local Government, Housing and Planning, Kevin Stewart MSP, has written to all Council, Housing Association and Housing Co-operative tenants in Scotland.

A copy of his letter is available to read here.

Posted in News & Notices | Leave a comment

Louise Wilson

West Whitlawburn Housing Co-operative has been deeply shocked at the loss of Committee member Louise Wilson, who passed away on Friday, 19th June 2020.

Louise had been a member of WWHC since 2010 and was a well known and well respected member of the community. Louise was also a Committee member of Whitcomm Communications Co-operative.

Paul Farrell, Director of WWHC said, “Louise was a warm, kind, compassionate person, who was very popular with our Committee and staff. Louise contributed an enormous amount to WWHC over the years. Always thoughtful and considerate with a bright, friendly personality. Louise will be badly missed.”

Anne Anderson, Chairperson of WWHC said “ We are all stunned by Louise’s passing. Our thoughts and prayers are with Louise’s family at this very sad time. Louise brought great wisdom and caring to our Committee and always had time for people. Louise will be a great loss to WWHC and our community.”

Posted in News & Notices | Leave a comment

Muriel Alcorn

West Whitlawburn Housing Co-operative deeply saddened by the passing of Muriel Alcorn

WWHC has been deeply saddened by the passing of Muriel Alcorn, peacefully at her home in West Whitlawburn on 2nd June 2020.

Muriel, an original founder member of WWHC back in 1989, has been a stalwart and a cornerstone of WWHC for over 3 decades, serving as treasurer for much of that time.

Muriel will be badly missed. Muriel was also well known for her work with Employers in Voluntary Housing and with other voluntary groups in the Cambuslang area, and won a number of awards for her voluntary work.

Anne Anderson, Chair of WWHC said ” Muriel’s voluntary contribution to WWHC and the wider voluntary housing movement is second to none. In over 30 years Muriel hardly missed a meeting, showing quite incredible committment in being a significant part of a transformational movement. Muriel was also heavily involved in many other local community groups over the years, and showed amazing drive and passion to improve the local community. WWHC will not be the same without Muriel.”

Muriel previously worked as a Nursing Sister, having started nursing training when she was 44 in 1976. Muriel worked in TB units in Ruchilll and Stobhill hospitals until her retirement in 1992, Muriel reached the grand age of 88 in May this year, Muriel is survived by her 3 children, daughters Muriel, Linda, and son Paul.

WWHC is currently considering the most appropriate way to mark Muriel’s outstanding devotion and dedication and will make an announcement in due course.

Muriel’s awards and achievements:

  • 1989 joins WWHC’s original Management Committee
  • 1993 elected WWHC Treasurer
  • 1999 elected Treasurer of EVH (Employers in Voluntary Housing)
  • 2001 elected Chair of EVH Education and Training sub Committee
  • 2005 Awarded the South Lanarkshire Council Civic award for Voluntary Service
  • 2011 Awarded The Robina Goodlad Award
  • 2015 Awarded the EVH Long Service award
  • 2019 Awarded the EVH Award for Special Service
Posted in News & Notices | Leave a comment