Complaints Procedure

Read our Complaints Handling Procedure (Revision 3) for help with how to complain to us.

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Regeneration of East Whitlawburn

Due to falling demand, high turnover and the unpopularity of the housing stock in East Whitlawburn, South Lanarkshire Council has decided to demolish the East Whitlawburn estate and build new houses on the site. South Lanarkshire Council has chosen West Whitlawburn Housing Co-operative as its preferred Social Landlord of choice to partner South Lanarkshire Council in this significant regeneration and transformation project. West Whitlawburn Housing Co-operative is delighted to participate in this exciting initiative.

South Lanarkshire Council has now identified it’s preferred contractor to carry out the demolition and new build programme. SLC has chosen CCG, a Cambuslang based contractor, as its preferred developer to lead the circa £42m contract.

At this time the project plan is :-

  • Empty the majority of the SLC East Whitlawburn housing stock by March 2019.
  • Commence the demolition process as soon as possible thereafter.
  • Build around 300 new homes, probably a mix of terraced, semi-detached and flats. Approximately 200 of these will be for social rent with approximately 100 for owner occupation.
  • West Whitlawburn Housing Co-operative will take ownership of a proportion of these new houses for social rent. Possibly around 50 of the new properties will be owned by West Whitlawburn Housing Co-operative.
  • South Lanarkshire Council estimate that 100 houses will be completed by March 2021, with the remainder following thereafter.
  • The cost of the project is estimated currently at around £42 million.

We are aware that the planned works will cause some inevitable noise and disruption over a period of time and we will work closely with South Lanarkshire Council and the contractor to minimise any problems. We are looking forward to working with South Lanarkshire Council to create a far better future for East Whitlawburn.

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Annual Performance Report 2017/2018

The Scottish Housing Regulator has published its report of West Whitlawburn Housing Co-operative’s performance over the past year.

West Whitlawburn Housing Co-operative performed above average in most of the areas measured. We are delighted to have achieved such outstanding results and we look forward to continuing to deliver high quality homes and services to you, our members/tenants.

More information about the Charter, the role of the Scottish Housing Regulator, and West Whitlawburn Housing Co-operative is available on the Scottish Housing Regulator’s website.

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Office Closed – Public Holiday September 2018

The Co-operative’s offices will be closed on Friday, 21st September and Monday, 24th September. The office will re-open at 9:15 am on Tuesday, 25th September 2018.

If tenants need an emergency repair carried out during this time they should contact our Concierge team on 0141 646 1924 or via their handset.

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WWHC delighted with Scottish Housing Regulator Results

Every year The Scottish Housing Regulator publishes a report on how all Registered Social Landlords have performed. The report sets out the standards that all landlords aim to achieve and the areas it covers is wide ranging. It includes tenant satisfaction, quality and maintenance of homes, and neighbourhood and services.

The results for 2017/18 have just been released and the outcome for West Whitlawburn Housing Co-operative was exceptional with high standards in all areas.

Out of the 13 indicators recorded, 10 of them were significantly above the Scottish average, 1 was on a par and 2 were slightly below.

Some highlights from the results are:

  • Routine repairs were carried out in 2.6 days compared to The Scottish average of 6.4 days
  • 94.2% of tenants felt that WWHC was good at keeping them informed about services and outcomes compared to the Scottish average of 91.7%
  • 98.9% of WWHC’s homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.2%.

WWHC Committee and Staff are understandably delighted with these results and it’s great to see that the hard work which goes in to deliver such high quality homes and services is reflected in the report.

Anne Anderson the Co-operative’s Chairperson, said “For another year running our results shown by The Scottish Housing Regulator have been considerably better than the Scottish average. Our Staff and Committee continue to work hard, even in challenging times, to turn out fantastic results year after year.”

The full landlord performance report is available to view on the Scottish Housing Regulator website.

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