Office closed Friday, 14th December PM

The office will close at 12 noon on Friday, 14th December. It will re-open at 9.15 am on Monday, 17th December.

Tenants can report emergency repairs to our Concierge team on 0141 646 1924 or by using their handset.

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More Compliments than Complaints

West Whitlawburn Housing Co-operative is delighted that the number of formal compliments The Co-operative has received from tenant/members this year has far outstripped the number of formal complaints it has received, by a ratio of almost 3:1.

Paul Farrell, Director of WWHC, explained “This year, along with measuring and recording the number and type of formal policy or service complaints WWHC receives, we thought it would also be a good idea to start to measure and record formal compliments we received from tenants and members over the same period.”

“We were always confident that our service levels were very high and well received by tenants, in fact James Kelly MSP recently described us as ‘The Gold Standard of Housing Service’ in the Scottish Parliament, but to realise we get almost 3 times as many compliments as we do complaints, is truly remarkable.”

Anne Anderson, Chairperson of the Co-operative, said “These findings really are tremendous and they give a great boost to our hard working committee and staff. There cannot be many Public Service Organisations who receive more formal compliments than complaints. We continue to strive to provide the best possible services for our tenant/members and it is great that our efforts are so appreciated.”

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Complaints Procedure

Read our Complaints Handling Procedure (Revision 3) for help with how to complain to us.

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Regeneration of East Whitlawburn

Due to falling demand, high turnover and the unpopularity of the housing stock in East Whitlawburn, South Lanarkshire Council has decided to demolish the East Whitlawburn estate and build new houses on the site. South Lanarkshire Council has chosen West Whitlawburn Housing Co-operative as its preferred Social Landlord of choice to partner South Lanarkshire Council in this significant regeneration and transformation project. West Whitlawburn Housing Co-operative is delighted to participate in this exciting initiative.

South Lanarkshire Council has now identified it’s preferred contractor to carry out the demolition and new build programme. SLC has chosen CCG, a Cambuslang based contractor, as its preferred developer to lead the circa £42m contract.

At this time the project plan is :-

  • Empty the majority of the SLC East Whitlawburn housing stock by March 2019.
  • Commence the demolition process as soon as possible thereafter.
  • Build around 300 new homes, probably a mix of terraced, semi-detached and flats. Approximately 200 of these will be for social rent with approximately 100 for owner occupation.
  • West Whitlawburn Housing Co-operative will take ownership of a proportion of these new houses for social rent. Possibly around 50 of the new properties will be owned by West Whitlawburn Housing Co-operative.
  • South Lanarkshire Council estimate that 100 houses will be completed by March 2021, with the remainder following thereafter.
  • The cost of the project is estimated currently at around £42 million.

We are aware that the planned works will cause some inevitable noise and disruption over a period of time and we will work closely with South Lanarkshire Council and the contractor to minimise any problems. We are looking forward to working with South Lanarkshire Council to create a far better future for East Whitlawburn.

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Annual Performance Report 2017/2018

The Scottish Housing Regulator has published its report of West Whitlawburn Housing Co-operative’s performance over the past year.

West Whitlawburn Housing Co-operative performed above average in most of the areas measured. We are delighted to have achieved such outstanding results and we look forward to continuing to deliver high quality homes and services to you, our members/tenants.

More information about the Charter, the role of the Scottish Housing Regulator, and West Whitlawburn Housing Co-operative is available on the Scottish Housing Regulator’s website.

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