Coronavirus Covid-19 Information

You can contact staff by phone on 0141 641 8628, by email, and you can, of course, contact concierge using your handset. We continue to provide all services however our office buildings are closed to the public.

The latest guidelines from the Scottish Government can be found here: https://www.gov.scot/coronavirus-covid-19/

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Office closed – public holiday

The office will be closed from Friday, 15th April 2022. It will re-open at 9.15 am on Tuesday, 19th April 2022 for telephone calls and emails only. All buildings are still closed to visitors.

When the office is closed tenants can report emergency repairs to Concierge using their handset or by telephoning 0141 646 1924.

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Recruitment – Tenant Advisors

The Scottish Housing Regulator (SHR) is recruiting Tenant Advisors. This is an exciting opportunity for tenants of social landlords to inform the Regulator’s work and bring a tenant perspective to its scrutiny of landlords’ services.

The SHR is the independent regulator of registered socials landlords (RSLs) and local authority housing services in Scotland, working to safeguard and promote the interests of tenants, people who are homeless, and others who use social housing services.

The SHR will appoint 12 independent volunteer Tenant Advisors. It is inviting applications from tenants of RSLs and local authorities across Scotland.

Individuals from all walks of life are encouraged to apply for this voluntary position and be instrumental in informing the future of social housing services in Scotland.

Experts in housing, community development, and engagement practice, the Tenants Information Service (TIS), will work in partnership and support the Regulator in our recruitment of Tenant Advisors.

If this voluntary position interests you and you would like to be considered for selection as a Tenant Advisor, please visit: www.housingregulator.gov.scot or http://tis.org.uk/shr-volunteer-tenant-advisors/ to download an information pack and application form. For further information, email info@tis.org.uk or call 0141 248 1242.

Reasonable expenses will be covered to make participation in your role as Tenant Advisor as convenient as possible.

The closing date for applications is 10:00am on Monday 14th February 2022, and appointments will commence on Friday 1st April 2022 for a term of 3-years.

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Office Closed – Festive Break

The office will be closed from the afternoon of Friday, 24th December 2021. It will re-open at 9.15 am on Wednesday, 5th January 2022 for telephone calls and emails only. All buildings are still closed to visitors.

Tenants who need to report an emergency repair during the festive break can contact Concierge via their handsets or by telephoning 0141 646 1924.

Staff and committee wish all our tenants a Merry Christmas and Happy New Year.



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Coronavirus Guidance Reminder

There has been a range of updated Scottish Government guidance recently. We are following this guidance to make sure that all our staff, tenants and contractors are kept as safe as possible. This is a reminder of the guidance which should be followed:

Social distancing

Please stay at least 2 metres from people apart from those in your household. We are making every effort to maintain social distancing so please do not approach Concierge or other staff on the estate, or in common areas.

Laundries

Please keep the numbers in laundries to 2 people at any one time. If there are  already two people in the laundry, please wait for someone to leave before you go in. The laundry opening hours are 7.00 am until 7.00 pm.

Lifts

Please keep the lifts to one person at a time, unless you are with those in your household. If you are able to, use the stairs where possible.

Wear a face covering

Wear a face covering when you are moving around the common areas of multi-storey and low rise flats unless you are exempt.

Wash your hands

Wash your hands with soap regularly and for at least 20 seconds.

Emergency repairs, safety checks and essential maintenance will continue. Staff or tradespersons will visit your home if needed.  When this happens, we will follow guidelines on hand washing, social distancing and wearing face masks or other protective equipment.

You will be asked a few questions so we have a picture of your circumstances in relation to Covid. Please note the following guidance:

  • You should stay at least 2 metres away, and in a separate room while work is being carried out. 
  • Wear a face covering unless you are exempt.
  • Ventilate the area by opening windows before and during the visit where possible.
  • New Scottish Government guidance emphasises that wherever possible households should take a Lateral Flow Test before someone works in your home.

You can get free lateral flow tests for people who do not have Covid symptoms by:

  • ordering online at GOV.UK
  • phoning 119 (7am – 11pm daily. Calls are free of charge)
  • collecting from a Covid testing centre
  • collecting from some pharmacies

We trust all tenants and members will continue to work with us to make sure we all stay safe. Please speak to staff by phone, email, letter or handset.

Further information

For current Scottish Government information please visit: https://www.gov.scot/coronavirus-covid-19/

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Rent Setting 2022/2023 – Consultation

We are writing to all tenant/members to ask them what they think about the proposed rent increase of 2.7%. Your comments and feedback will be considered by the Management Committee before they make their final decision on the rent increase.

Please reply to the consultation no later than Friday, 14th January 2022. The consultation leaflet explains what we think about when setting rent charges.

A copy of our Rent Policy is available in the Freedom of Information section of this site. Please contact the office if you want a copy of the Rent Policy in another format. The Management Committee is not proposing any changes to the Rent Policy itself this year.

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