Office Closed – May Day Public Holiday

The Co-operative’s offices will be closed on Monday, 1st May and will re-open on Tuesday, 2nd May at 9:15 am.

If tenants need an emergency repair carried out during this time they should contact our Concierge team on 0141 646 1924 or via their handset.

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Office Closed – Easter Public Holiday

The Co-operative’s offices will be closed on Friday, 14th April and Monday, 17th April and will re-open on Tuesday, 18th April at 9:15 am.

If tenants need an emergency repair carried out during this time they should contact our Concierge team on 0141 646 1924 or via their handset.

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Energy Prices Frozen

Once again West Whitlawburn Housing Co-operative Ltd is delighted to announce that for the year 1st April 2017 – 31st March 2018 we are freezing energy costs for heat and hot water for those tenants/members connected to WWHC District Heating System. That means since the commencement of WWHC being the heat and hot water supplier in 2014, we have frozen prices for 44 consecutive months. This at a time when big energy suppliers have announced the undernoted average price increases for their energy supply.

Npower 15%
EDF 8%
Eon 13.8%
Scottish Power 10.8%
First Utility 9.7%

Government figures show we are now saving each tenant using the system a considerable sum, on average, on energy costs compared to the old electric white meter/panel heater system. Although the project had some initial teething problems we are now delighted with the very high levels of tenant satisfaction with the system and the considerable savings to our tenants as a result of WWHC supplying heat and hot water on a not- for – profit basis.

Should you require further information, or clarification of any aspect of the heating and hot water system, please contact the Property Team at the office.

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Spotkanie Polskich Mieszkańców – Polish Residents’ Meeting

Może być to zaskakujące, gdy uświadomisz sobie że prawie 10% (czyli prawie 60 rodzin) lokatorów WWHC stanowią Polacy

WWHC pragnie w pełni wspierać oraz integrować Polonie w West Whitlawburn oraz WWHC, najemce kontrolowanego przez wlasciciela.

Aby wykazać nasze wsparcie dla Polonii w Zachodniej Szkocji, ostatnio dokonaliśmy wpłaty w wysokości 100.00 £ do Polskiego Instytutu w odpowiedzi na apel zbierania funduszy, mamy nadzieje że jest to pomocne oraz wspierające.

Planujemy zorganizować spotkanie dla naszych wszystkich Polskich Mieszkańców w poniedziałek 20tego Marca 2017 o godzinie 19.00 w Whitlawburn Community Resource Centre, w celu zbadania w jaki sposób możemy dalej wspierać i integrować naszych polskich mieszkanców.
Twoja obecność będzie mile widziana.

Translation:
It may surprise you to realise that almost 10% (that is almost 60 families) of WWHC’s tenants are Polish.

WWHC wishes to fully support and integrate the Polish community into West Whitlawburn and to WWHC, your tenant controlled landlord.

To demonstrate our support for the Polish community in the West of Scotland, recently we made a donation of £100.00 to the Polish institute’s fundraising appeal, we hope this is helpful and supportive.

We are planning a meeting for all our Polish residents on Monday, 20th March 2017, at 7pm in Whitlawburn Community Resource Centre to explore ways in which we can further support and integrate our Polish tenants. Please come along you will be very welcome.

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Heat and Hot Water System Payments

PayPoint Logo
The payment system in place for tenants’ heat and hot water is moving from Payzone to PayPoint. This will offer a better and more accessible payment service for tenants.

PayPoint is available at over 29,000 places across the UK. Most stores are open early until late, 7 days a week. The nearest PayPoint is located in the Nisa store, Whitlawburn.

To find other PayPoint outlets, please visit the PayPoint website at https://paypoint.com/en-gb

The various other ways to pay for your heat and hot water are still in place as follows:

  • Direct debit or standing order to pay a fixed amount each month. You can do this by logging onto https://payment.vitalenergi.co.uk or by calling 0845 519 5099.
  • Telephone 0845 519 5099 (Monday to Friday 8.00 am to 6.00 pm) quoting your unique payment card reference;
  • Online. You can logon to https://payment.vitalenergi.co.uk to make single and subscription payments by credit or debit card or to set up direct debit.

For further assistance with your meter or payments you can contact our office or contact vPro Customer Services direct on 0845 519 5099 (Monday to Friday 8.00 am to 6.00 pm). Or by email at billing@vitalenergi.co.uk

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