Heat and Hot Water System Payments

PayPoint Logo
The payment system in place for tenants’ heat and hot water is moving from Payzone to PayPoint. This will offer a better and more accessible payment service for tenants.

PayPoint is available at over 29,000 places across the UK. Most stores are open early until late, 7 days a week. The nearest PayPoint is located in the Nisa store, Whitlawburn.

To find other PayPoint outlets, please visit the PayPoint website at https://paypoint.com/en-gb

The various other ways to pay for your heat and hot water are still in place as follows:

  • Direct debit or standing order to pay a fixed amount each month. You can do this by logging onto https://payment.vitalenergi.co.uk or by calling 0845 519 5099.
  • Telephone 0845 519 5099 (Monday to Friday 8.00 am to 6.00 pm) quoting your unique payment card reference;
  • Online. You can logon to https://payment.vitalenergi.co.uk to make single and subscription payments by credit or debit card or to set up direct debit.

For further assistance with your meter or payments you can contact our office or contact vPro Customer Services direct on 0845 519 5099 (Monday to Friday 8.00 am to 6.00 pm). Or by email at billing@vitalenergi.co.uk

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